Shoaib Khan Takes Charge, Announces Zero Cybercrime Tolerance

ISLAMABAD, October 9, 2026: Muhammad Shoaib Khan has formally assumed charge as Additional Director of the National Cyber Crime Investigation Agency (NCCIA), Islamabad Zone, announcing a zero-tolerance policy towards cybercrime and directing officials to ensure swift, transparent and impartial handling of public complaints.

According to an official statement issued by the NCCIA’s Public Relations Office on Friday, Khan outlined his priorities during an introductory meeting with officers and staff shortly after taking charge.

He instructed the Islamabad team to respond promptly to every complaint received by the agency, assess cases strictly on merit and prevent unnecessary delays in the complaint-handling process.

The newly appointed Additional Director emphasised that protecting citizens in the digital environment and ensuring timely resolution of their concerns would remain among his foremost priorities.

Strict Instructions for Complaint Handling

During the meeting, Khan directed officers to adopt a professional, transparent and citizen-friendly approach when dealing with complainants.

He stressed that every application submitted to the agency must receive appropriate attention and should not remain pending without justification.

The official statement said personnel had been instructed to treat complainants respectfully, maintain professional standards and ensure that their concerns were addressed in accordance with established procedures.

The directives place particular emphasis on responsiveness, accountability and public confidence in the federal cybercrime investigation agency.

Focus on Online Financial Fraud and Digital Harassment

The Additional Director also announced plans to strengthen enforcement measures against individuals involved in online financial fraud, digital harassment, blackmail, impersonation through fake profiles and other unlawful activities conducted through social media platforms.

According to the statement, enforcement action would be taken without discrimination against those found involved in offences falling within the agency’s jurisdiction.

Khan stressed the importance of identifying organised cybercrime networks and improving the agency’s ability to investigate sophisticated digital offences.

He said modern technology and digital forensic tools would be employed to identify suspects, analyse electronic evidence and uncover networks allegedly involved in unlawful online activities.

The proposed approach reflects an emphasis on technology-assisted investigations, professional case management and the effective use of available investigative resources.

Commitment to a Modern, Citizen-Friendly NCCIA

Khan reaffirmed his commitment to developing NCCIA Islamabad into a modern, efficient and public-oriented investigation office.

He said the agency should function in a manner that enables citizens to approach its offices with confidence and receive professional assistance.

The Additional Director underlined that fair treatment of complainants, transparency in investigations and timely decision-making would be essential to improving institutional performance.

He also directed staff to maintain professional conduct during interactions with members of the public, particularly individuals seeking assistance with sensitive digital complaints.

Appointment Comes Amid NCCIA Leadership Changes

Khan’s assumption of charge follows an official posting notification issued by NCCIA Headquarters on October 6, 2026.

A BS-18 officer of the Police Service of Pakistan, Khan previously served in several senior law-enforcement assignments, including as Senior Superintendent of Police Operations in Islamabad.

His professional background also includes responsibilities associated with Islamabad’s Safe City project and technology-supported policing operations.

His appointment forms part of recent administrative changes within the NCCIA under Director General Syed Ali Nasir Rizvi.

The leadership changes have brought renewed attention to the agency’s operational capacity, complaint-management systems and the use of modern investigative technology.

How Islamabad Residents Can Submit Complaints

The National Cyber Crime Investigation Agency is responsible for investigating offences covered by Pakistan’s applicable electronic crimes legislation, including the Prevention of Electronic Crimes Act, 2016, as amended.

According to the agency’s official website, citizens can submit complaints through its online registration portal at:

https://complaint.nccia.gov.pk

The NCCIA also operates a national helpline at 1799 for cybercrime-related assistance.

For residents of the federal capital, the agency lists its Islamabad reporting office at Plaza 5/C, Street No. 169, Sector G-13/3, Islamabad.

Citizens seeking to pursue a formal complaint should retain relevant digital evidence, supporting documents and identification details. The agency’s published guidance also provides for in-person verification at a reporting centre.

Public Expectations and Implementation

The latest directives indicate that the new Islamabad leadership intends to prioritise complaint resolution, stronger investigative procedures and public accessibility.

However, the effectiveness of the announced measures will depend on their implementation, the availability of trained personnel and technical resources, and the agency’s ability to handle complaints within reasonable timeframes.

No specific complaint-clearance targets, additional staffing figures or implementation deadlines were announced in the statement.

Khan reiterated that his objective was to establish NCCIA Islamabad as a responsive, technologically capable and citizen-friendly institution committed to fair investigations and timely assistance.

The announcement signals the new Additional Director’s stated intention to combine strict enforcement against digital offences with improvements in public-service standards and institutional accountability.