Dr Anam Fatima Takes Islamabad Municipal Services Cashless, Contactless and Paperless
Residents and businesses can apply for selected municipal permissions, track applications and make digital payments as MCI and NITB expand online service delivery in Islamabad.
ISLAMABAD: The Metropolitan Corporation Islamabad (MCI), in collaboration with the National Information Technology Board (NITB), has moved key public-facing municipal services onto the PAK App as part of a drive towards cashless, contactless and paperless governance in the federal capital.
Under the new digital arrangement, citizens and businesses will be able to apply online for a range of municipal services, track the progress of their applications and make payments digitally, reducing the need for physical visits to MCI offices.
According to details shared about the initiative, services being brought into the digital system include advertising and open-space permissions, parking permits, generator licences and other municipal approvals regularly required by residents and businesses in Islamabad.
The move is intended to go beyond simply transferring existing paperwork online. MCI says the system is designed to reduce unnecessary waiting, discretionary handling and reliance on intermediaries by establishing documented and trackable procedures for applicants.
PAK App Supports Digital Payments and Service Tracking
The development builds on the broader PAK App infrastructure developed by NITB. Official information about the application describes it as a nationwide government-services platform using Pak ID Single Sign-On and supporting cashless payments through integration with the Raast payment system. NITB says the platform is intended to make government services more accessible and transparent through a single digital interface.
Digital processing is also expected to create an electronic record of applications and payments. According to MCI, grievance-redressal mechanisms incorporated into the system will enable complaints and delays to be recorded and followed up more systematically.
Chairman CDA said the initiative was part of a broader effort to develop Islamabad as a model for smart urban governance, stressing that technology should reduce paperwork and unnecessary office visits while making public services more predictable and accessible through mobile devices.
Chief Officer MCI Dr Anam Fatima said MCI had worked with NITB to implement more transparent and citizen-friendly procedures, with applicants following the same documented process and having access to digital payments and grievance-redressal channels.
PAK App Expands Digital Government Services
The latest integration comes amid wider adoption of the PAK App for government services. NITB says the platform already provides services including vehicle-related payments, utility bills, domicile and civil-document services, verification facilities and other government functions. The agency has also reported substantial digital transaction volumes through the platform, including more than Rs1.96 billion deposited into the national exchequer in August 2026 through vehicle token tax, transfer and registration challan payments.
For Islamabad residents and businesses, the MCI integration could significantly change routine interaction with the municipal administration by shifting applications, payments and tracking from office counters to a digital platform.
